Top Business News

Delta Just Replaced the Best Way to Get Customer Service With an AI Chatbot

Its latest push to get travelers to use its app is rubbing some Delta Air Lines customers the wrong way.

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3 Timing Problems With Your Feedback Structure — and How to Fix Them

I held a Disneyland pass for eight years. The email asking me to renew reminded me why teams often stop providing feedback.

Should Entrepreneurs Go to Business School? The Answer Isn’t as Straightforward As You Think

Networks can be built from scratch, and AI can close the skills gaps a budding entrepreneur needs. But an MBA can still offer something else.

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The Cost of Ambition Is Finally Catching Up With Women in Business

Women aren't opting out of ambition; they're being priced out of it.

Why Stylists Might Want to Thank Serena Williams For This New Hair-Braiding Robot

After spending four days braiding her own hair, a Harvard engineer built HaloBraid, a robot that cuts salon appointment times down by up to 80 percent.